| Astell UK

1. Are you a UK based customer? Yes No I did not purchase the product

2. Did you purchase your equipment from a distributor? Yes No I did not purchase the device

3. Did your sales representative demonstrate product knowledge? 0 1 2 3 4 5 6 7 8 9 10 I did not purchase the product

Please answer on the scale above, where 0 = not demonstrated, 10 = expertly demonstrated, and 5 = averagely demonstrated.

4. How well was the sales order process managed? 0 1 2 3 4 5 6 7 8 9 10 I did not order the product

Please answer on the scale above, where 0 = not managed, 10 = expertly managed, and 5 = averagely managed.

5. After placing your order, how well were order processing updates communicated? 0 1 2 3 4 5 6 7 8 9 10 I did not order the product

Please answer on the scale above, where 0 = no communication, 10 = perfectly communicated, and 5 = averagely communicated.

6. Was your equipment delivered on the order acknowledged date? 0 1 2 3 4 5 6 7 8 9 10 I do not know

Please answer on the scale above, where 0 = far too late, 10 = far too early, and 5 = on time.

7. Please rate the quality of the product: 0 1 2 3 4 5 6 7 8 9 10 I do not know

Please answer on the scale above, where 0 = very poor quality, 10 = very good quality, and 5 = average quality.

8. Please rate how easy you find the product to use. 0 1 2 3 4 5 6 7 8 9 10 I have not used the product

Please answer on the scale above, where 0 = very hard to use, 10 = very easy to use, and 5 = neither hard nor easy to use.

9. If you have contacted our aftersales personnel, how satisfied were you with their response? 0 1 2 3 4 5 6 7 8 9 10 I have not contacted the aftersales personnel

Please answer on the scale above, where 0 = highly dissatisfied 10 = fully satisfied, and 5 = neither satisfied nor dissatisfied.

Any comments, thoughts, or recommendations?

Please leave the name of the company the autoclave was purchased for below. This is a required field.

Company Name:

This is a required field, and must be filled in.

Please leave your contact details below. Our Quality Controller may wish to get in contact with you to discuss any problems you may have had.

Your name:

Your email address:

Your Phone Number:

Your Autoclave's Serial Number:

This can be found on the rating plate fixed at the rear of the machine.

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