| Astell UK

1. Are you a UK based customer? Yes No I did not purchase the product

2. Did you purchase your equipment from a distributor? Yes No I did not purchase the device

3. Did your sales representative demonstrate product knowledge? 0 1 2 3 4 5 6 7 8 9 10 I did not purchase the product

Please answer on the scale above, where 0 = not demonstrated, 10 = expertly demonstrated, and 5 = averagely demonstrated.

4. How well was the sales order process managed? 0 1 2 3 4 5 6 7 8 9 10 I did not order the product

Please answer on the scale above, where 0 = not managed, 10 = expertly managed, and 5 = averagely managed.

5. After placing your order, how well were order processing updates communicated? 0 1 2 3 4 5 6 7 8 9 10 I did not order the product

Please answer on the scale above, where 0 = no communication, 10 = perfectly communicated, and 5 = averagely communicated.

6. Was your equipment delivered on the order acknowledged date? 0 1 2 3 4 5 6 7 8 9 10 I do not know

Please answer on the scale above, where 0 = far too late, 10 = far too early, and 5 = on time.

7. Please rate the quality of the product: 0 1 2 3 4 5 6 7 8 9 10 I do not know

Please answer on the scale above, where 0 = very poor quality, 10 = very good quality, and 5 = average quality.

8. Please rate how easy you find the product to use. 0 1 2 3 4 5 6 7 8 9 10 I have not used the product

Please answer on the scale above, where 0 = very hard to use, 10 = very easy to use, and 5 = neither hard nor easy to use.

9. If you have contacted our aftersales personnel, how satisfied were you with their response? 0 1 2 3 4 5 6 7 8 9 10 I have not contacted the aftersales personnel

Please answer on the scale above, where 0 = highly dissatisfied 10 = fully satisfied, and 5 = neither satisfied nor dissatisfied.

Any comments, thoughts, or recommendations?

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This can be found on the rating plate fixed at the rear of the machine.

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